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(215) 542-9575
sales@menmicro.com

MEN Germany

Slovakia

MEN Mikro Elektronik GmbH
Neuwieder Straße 3-7
90411 Nuremberg
Germany

Phone: +49-911-99 33 5-0
Fax: +49-911-99 33 5-901
Email: info@men.de

Sales

Phone: +49-911-99 33 5-400
Email: sales@men.de
Hotline hours: 8:30 am - 5 pm CET

Technical Support

Phone: +49-911-99 33 5-500
Email: support@men.de
Hotline hours: 8 am - 4:30 pm CET

MEN Contact
MEN Mikro Elektronik GmbH - Klaus Weinert - Key Account & Channel Manager Asia-Pacific and Middle East
Key Account & Channel Manager Asia-Pacific and Middle EastMEN Mikro Elektronik GmbHKlaus Weinert

Phone: +49-911-99 33 5-163
Fax: +49-911-99 33 5-901
Klaus.Weinert@men.de

Supported by Lisa Wietzorek

Online Support Request Use this form to get the fastest possible reply.
Please make sure to fill out the complete form, so we can provide quick and specific support.
Your support request will be sent to our technical support.

* required fields

Product

If the product is a mezzanine module

Operating System

Are there any third-party components in your system?

Yes No

Your Problem

Your Contact Data

Please type in the letters and/or numbers that you see in the image on the left (case-sensitive).

Article Returns If you use our article return form, handling returns will become as easy as 1-2-3, for you and for us.
1 Fill in form   2 Print repair note   3 Send articles to MEN
After filling the form, you will get an RMA number for unique identification of your return. Please print the repair note that contains this RMA number and enclose it in your package.
If you return a board that works with memory modules, please leave any memory modules installed!


* required fields

Reason for return

Repair Update Return/Exchange

Where do you send your article(s)?*

MEN Germany MEN USA

Article / Serial number / Defect

Please describe the defect as clearly as possible, e.g.: 02F014-04 / 001167 / It doesn't boot properly. The following messages are displayed:.

How to find article, revision and serial numbers

Article and Revision Numbers

  • The article number gives the board’s family and model. This is also MEN’s ordering number. To be complete it must have 9 characters.
  • The revision number gives the hardware revision of the board.
  • There is one of three different types of labels on your product which indicate the article and revision number.

They look like this:
Type 1:
article and revision numberType 2:
article and revision numberType 3:
article and revision number

Serial Number
The serial number is a unique identification assigned during production.
The serial number's label also has a matrix code on it and looks like this:
serial number

Your Contact Data

I agree to pay an inspection charge of 105 € per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.
I agree to pay an inspection charge of 150 USD per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.
I agree that the data entered in this form, including my personal data, is stored for the purpose of MEN's RMA procedure.

Please type in the letters and/or numbers that you see in the image on the left (case-sensitive).

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